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Service Agreements

We are not just selling products; our business exists to serve our valued customers just like you. The notion of "Service Agreements" stresses our commitment to providing our customers the best services in the industry.

Before placing your orders, you shall carefully review and understand the terms and conditions outlined in this Service Agreements. When you decide to place your orders, it means that you have agreed to the following terms and conditions.

Cancellation Policy

Any cancellation request shall be submitted within 8 hours after the order is placed. You shall send the cancellation request either through online Request Form or by email to service@memorablegiftstore.com. Orders cannot be cancelable after 8 hours as they might have started going into production. If your order has not been in production by the time your cancellation request comes in, it can always be cancelled. We will communicate with you in a timely manner.

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Return Policy

At MemorableGiftStore.com, we are committed to your 100% satisfaction and providing you one of the best customer services in the personalized gift, award and recognition industries. We stand by the quality of every product we sell. Before each item is shipped, it will go through vigorous quality inspection process. The following terms and conditions apply in case of returns.

1. Most of our competitors do not accept returns for personalized products. With MemorableGiftStore.com, if you are not 100% satisfied with the product you purchased for any reason, you may request to return it. This policy does not apply when the quantity of same product (same product code) with same personalized engraving is more than one (1). For the order of two (2) or more of same product with same personalized engraving, please see #9 below. If your order included multiple quantities of the same product (same product code) but each with different personalized engraving, herein stated return policy still applies.

2. All the return requests shall be made within 14 days from the receipt of the shipment. 

3. You shall submit your return request through the online Request Form, which can be accessed from the bottom of each page. Our courteous service staff will respond to your request promptly and issue you an RMA (Return Merchandise Authorization) number. You should obtain an RMA number first before shipping back the merchandise. Any returns without an RMA number will not be accepted and will not be processed.

4. The returned items must be in in its original condition with the original packaging. We can not
   accept returns if packaging is not in its original condition. You will be responsible for the cost of the returned shipping.

5. Every returned merchandise is subject to inspection upon arrival at MemorableGiftStore.com. After a positive inspection. we will issue a full refund to your credit card or other payment method used for the original purchase, less the original shipping charge. The original shipping charge is not refundable. The return process might take up to 15 business days upon the receipt of your return.

7. In the case of the original shipping container being damaged during the transit, you will need to keep the original shipping container for a possible claim to be made with the shipper. Damage in transit must be noted on the carrier's documents upon delivery. This information will be needed during the claims with the carrier.

8. When you request to return a merchandise, you agree that the returned item becomes the property of MemorableGiftStore.com, which includes your personalized messages and your engraved photos on the product. We have the right to place them in our showrooms or display them on our website in photo image format. Also see the Copyright Policy.

9. The above terms and conditions on returns do not fully apply to multiple quantities (defined as 2 items or more) of  the same product with same personalized engraving. In the case of multiple quantities of same product with same personalized engraving,  we suggest you to order a sample product first to determine if it meets your requirements. The full return policy applies to the sample product. For larger orders, only defective products can be returned.

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Copyright Policy

1. MemorableGiftStore.com highly respects the intellectual property of others. We require that any artwork you submit must have received permissions from respective copyright owners beforehand. It is your responsibility to comply with this requirement. When you submit your artwork to MemorableGiftStore.com, you assert that you have met the requirement and MemorableGiftStore.com is released from any possible copyright infringement liability that might arise as result of such business transactions.

2. When you return a personalized product to MemorableGiftStore.com, MemorableGiftStore.com assumes the ownership of the intellectual property of the product from you, which includes the intellectual property right on any personalized messages as well as any graphic or photo images engraved on the product. MemorableGiftStore.com has the right to display the product in its showroom or on its web site in photo image format.

3. All the artwork and photos displayed on our website are copyrighted by either MemorableGiftStore.com or its licensors. Copies and reproductions in any form are strictly prohibited.

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Artwork & Photo Requirements

1. Photo engraving products require you to submit your photo digital image files or send us your paper photo by postal mail so we can scan it for you. Please make sure do not send us one-of-a-kind types of photos because they might get lost or damaged during the transit by the shipping carriers. Your original paper photos will be shipped back to you along with the engraved product.

2. For certain products, you have the option of engraving your own logos, for which you need to submit your artwork via the Upload Center page. If possible, please submit black and white logo image for laser engraving. You can submit color logo file but it may not work well when it is converted to black and white or gray scale. This is especially so when there are overlapping image components in your logo. We will communicate with you if in case it does not work. 

3. All the artwork and photo images shall be sent to us via the Upload Center page. For questions, you can always contact us at artwork@memorablegiftstore.com. The maximum size for each upload file is 5MB. For larger files, you have to upload them in zipped format. One popular software is WinZip, which is available on CNET's tech site http://www.download.com/ where you can download to try then buy if you do not have it yet. Search for "WinZip".

4. For customer-provided logo artwork, the ideal image format is vector image (.eps, .ai, .cdr etc) so the size can be changed without compromising the quality of the image. The logo artwork could be submitted in bitmap format but it must be at least 300 DPI (Dot Per Inch) and the size of the image must be same or larger than the expected actual size engraved on the final product. See below for more complete list of file formats. Please also refer to FAQ for examples of the requirements.

5. You may also send us a "camera ready" artwork. Camera ready artwork must be a clean black & white image on a slick or paper. Business cards or letterheads could also be accepted. The same rule of thumb applies, that is, the logo size on the paper shall be equal to or larger than the size of the logo to be engraved on the final product. Otherwise, it requires a bitmap-to-vector conversion process for the logo to be scalable. There will be additional charge for the conversion, $50/hour with 1 hour minimum. Please contact us to discuss your case. We will do our best to work with you on your logo artwork. But please be advised that not every artwork submitted would turn out to be good for engraving. 

6. Photo images may be submitted in bitmap formats, JPEG being the most popular format.  See the list below for more supported formats. Please be advised that some photo images you submit might not be suitable for engraving even you have placed your order.  MemorableGiftStore.com reserves the right to refuse accepting certain photo images based on our professional judgment. You may be requested to resubmit the photo with acceptable quality.

7. Photograph images are measured by resolution in pixels (i.e. dots) in length and width. For example, the photos taken by using higher megapixel (MP) such as 3 MP or more digital cameras are typically 2028 pixels x 1536 pixels (2028 x 1536 = 3.1 MP). The size of a quality print or engraving size is depending on the another resolution measure, DPI (dots per inch). For quality prints or engraving, at least 300 DPI is required. When the photo images are downloaded from cameras, they are usually saved as 72 DPI. The image size is about 28" x 21". Our graphic may be able to resample for image for higher resolution. The basic rule of thumb is that a 2028 pixels x 1536 pixels photo image can be printed as 6-3/4" x 5-1/8" quality photo with 300 DPI. That is about the size for a quality engraving as well. Therefore, if the product you choose requires larger photo engraving, higher resolution photo images may be required.

8. Photo engraving is a sophisticated process that is same as that for any piece of artwork. MemorableGiftStore.com reserves the right to use our professional judgment, knowledge and experience to do whatever necessary to engrave the photo onto the final products, which include, but not limited to, the following: changes in sizes and shapes, cropping, necessary touches and editing.

9. Although we support the following formats, in most cases we see our customers use  .JPG, .JPEG, .GIF, .BMP, .EPS and .WMF formats, which we recommend you to use. We also specialize in processing any Corel formats that we also recommend you to consider. Any other formats might require significant amount time to be added to processing your orders that would delay your order shipments.

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